Tuition FAQ's

1. When will the funds be withdrawn from my bank account?

While FACTS transacts each payment on the date you have specified, it is your financial institution that determines the time of day the payment is debited. FACTS recommends checking with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be transacted the following business day.

2. How will I be notified of my payment information?

Once your agreement is posted to the FACTS system and the School enters the net tuition amount, you will receive a confirmation notification of your payment amount by email or letter in approximately 10 days. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to Consumer Portal Account. You will receive a reminder email 5 days prior to the upcoming payment and have the option to change payment method or pay ahead online at any time.

3. How do I use my user ID and Password?

To help protect your privacy, FACTS asks the person responsible for the payments to create an access code. If you should inquire online through the Consumer Portal Account or call into FACTS inquiring about your FACTS agreement, you will be required to verify your FACTS Access Code .

4. What happens if FACTS attempts to process my payment and there are not enough funds in my account?
        
Should an automatic bank payment or credit card payment be returned, a $30.00 FACTS Returned Payment Fee will be automatically assessed to your account. This is separate from any fee the school may assess. You will be notified by FACTS of the returned paym ent via email or postal mail. The payment will be reattempted approximately 15 days later. If unexpected circumstances arise, please contact the school office 2 business days prior to payment to discuss a change to your upcoming payment.

5. What about enr ollment in the FACTS payment plan in future years?
        
The FACTS payment plan enables the school to automatically reenroll families in payment plans over successive years, saving time for both the school office and your family. Should your tuition payments be made through FACTS the following year, you would be notified in advance by the school.

6. How will I pay other expenses at the school?
        
You will receive an email notice from FACTS that incidental fees are due, directing you to your secure parent’s portal for a listing of the fees due. Just “click and pay”. You may sign in to view your account within your secure FACTS parent’s portal at any time.
 

If you have questions about enrolling in FACTS please contact the business office. Once you have a FACTS plan set up, you may contact FACTS directly 866-441-4637 or view your agreement online through your Consumer Portal Account. To access the Consumer Portal, follow the instructions located on the FACTS Confirmation Notification or email. FACTS customer service representatives are available Monday - Thursday, 7:30 am to 7:00 pm (CT), and Friday, 7:30 am to 5:00 pm.